Fix Weight Sync Not Working with Garmin Connect

Quick Fixes (Try These First)

Before diving into detailed troubleshooting, try these common solutions that fix most sync issues:

If these don't work, continue to the detailed troubleshooting below.

Check App Permissions

WeightSyncr Apple Health Permissions

1. Open Settings on your iPhone
2. Go to Privacy & Security > Health
3. Tap WeightSyncr
4. Ensure "Weight" is toggled ON
5. If it's already on, try toggling it OFF and ON again

Apple Health Data Sources

1. Open the Apple Health app
2. Tap Browse > Body Measurements > Weight
3. Scroll down and tap "Data Sources & Access"
4. Verify your scale (Withings, Fitbit, etc.) appears in the list
5. Make sure WeightSyncr has READ access

Garmin Connection Issues

Check Connection Status

1. Open WeightSyncr
2. Go to the Settings tab
3. Look for your Garmin connection status
4. Green "Connected" = Good
5. Red "Disconnected" or error = Needs fixing

Reconnect Your Garmin Account

1. In WeightSyncr Settings, tap "Disconnect"
2. Tap "Connect Garmin Account"
3. Enter your Garmin Connect credentials
4. Complete 2FA if prompted
5. Tap "Authorize"

Common Garmin Connect Issues

• Wrong credentials: Make sure you're using your Garmin Connect login, not Garmin Express
• 2FA required: Accounts with 2FA may need periodic re-authentication
• Account locked: Check if you can log into garmin.com directly
• Server issues: Try again in a few hours if Garmin Connect is down

Apple Health Data Issues

No Weight Data Showing in WeightSyncr

1. Open Apple Health app
2. Go to Browse > Body Measurements > Weight
3. Verify you have recent weight entries
4. If no data: The issue is with your scale → Apple Health connection
5. If data exists: Check WeightSyncr permissions above

Old Data Not Syncing

WeightSyncr shows the most recent entries first. For older data:

1. Use "Sync Past Entries" (premium feature)
2. Or scroll down in the Home tab to find older entries
3. Tap the sync button next to each entry manually

Weight Units (lbs vs kg)

You can choose your preferred weight unit in WeightSyncr's Settings tab. The app will display weights in your chosen unit regardless of how they're stored in Apple Health.

Understanding Sync Status

WeightSyncr shows different icons next to each weight entry:

Advanced Troubleshooting

Reset All Connections

If nothing else works, try a complete reset:

1. Disconnect Garmin in WeightSyncr Settings
2. Go to iPhone Settings > Privacy & Security > Health > WeightSyncr
3. Toggle all permissions OFF, then ON again
4. Force close WeightSyncr completely
5. Restart your iPhone
6. Open WeightSyncr and reconnect everything

Check for iOS Updates

Apple Health permissions can be affected by iOS updates:

1. Go to Settings > General > Software Update
2. Install any available updates
3. Restart your device after updating
4. Recheck WeightSyncr permissions

Network and VPN Issues

• Disable VPN temporarily: Some VPNs block Garmin Connect access
• Try different networks: Switch between WiFi and cellular
• Check firewall: Corporate networks may block Garmin Connect

When to Contact Support

Contact WeightSyncr support if you've tried everything above and:

• ✅ You can see weight data in Apple Health
• ✅ WeightSyncr shows "Connected" to Garmin
• ✅ You can log into Garmin Connect directly
• ❌ But weight entries still fail to sync